Hello Eagle Fustar Families,
The following email is quite lengthy, but provides a thorough explanation of the Eagle Fustar rain policy. We hope you will familiarize yourself with this.
First, if at all possible and conditions are safe for players, we absolutely hold clinics. With so many tournament players, we understand the importance of even a single day of training, and only cancel if absolutely necessary. We do not cancel on the forecast of rain, we only cancel when the courts are actually wet. Keep in mind it can be wet at West Valley or your house, but dry at SCU or Mission Hills Athletic Club, or it can start raining at the courts while you are driving to clinic, which is annoying for us too! We are fortunate to live in an area where rain doesn’t affect us much, but appreciate your patience and understanding on days where weather comes into play.
To find out if we are holding a clinic in the South Bay – SCU, WVC, or Mission College – check Eagle Fustar Twitter. We attempt to update Twitter an hour before clinic, but sometimes nature does not cooperate. Coaches may be trying go get courts dry or sense changing weather, and are waiting to send more precise information. Coaches on site will update Eagle Fustar Twitter as soon as they have information to share, and certainly update no later than 30 minutes prior (if not much earlier, again, depends on changing weather).
To find out if we are holding a clinic in Fremont, you may call Mission Hills Athletic Club (510-656-2250) prior to clinic. However, please do not call more than 45 minutes prior to a clinic as the status will only be updated at that time. Please do not call this phone excessively on rainy days as it can be difficult to update if there is a high volume of phone calls. (Also please do not leave messages at this number if your intent is only to find out the status of a clinic. Doing so prevents others from hearing the voicemail message.) In the case of a rain interrupted clinic, it will only count towards the fulfillment of the plan if the clinic lasts an hour for a standard 2 hour Core clinic, and 90 minutes for a 2 1/2 hour HP or Elite clinic.
Plans – Please note that once a plan is purchased it is the responsibility of the student to fulfill the plan in that month. Keep in mind that the plans themselves are discounted from the drop-in rates of $60 (Core) $65 (HP) and $70 (Elite). Thus the actual value of a CFP4 is $240 (cost $210), the value of a CFP9 is $540 (cost $395), and the value of an HP FP9 is $585 (cost $435), etc., which is the number of clinics in the plan multiplied by the drop-in rate of a clinic for that program. It follows then that if enough clinics are offered to payoff the discounted value of the plan then the holders of that plan are not eligible for a make up in the next month. For example if a student purchases a CFP9 ($395) and 7 classes are offered that month, the value of those 7 clinics is $420, more than they discounted plan rate and therefore not eligible for a make up. Same for an HP FP9, the value of 7 clinics is $455, more than the $435 paid, so if 7 clinics are offered, there is no make up offered. It suffices to say that rarely is a holder of a CFP4 eligible for a make-up in the next month. If for some reason we are unable to offer enough classes for a student to fulfill their plan then they are eligible for make-up(s) in the next month.
It must be stated that we will not guarantee the personal schedules of any particular student. If you purchase a CFP4, our make up policy guarantees that there will be 4 clinic days in the month. We do not guarantee that those clinics will be on particular days of a player’s choosing. If you tend to come on Saturdays only and it rains on Saturday(s) then the player is expected to make up his/her days on one of the other days offered. We do not guarantee that there will be 4 rain-free Saturdays (or any other particular day) in a month. We recommend watching the 10 day forecasts and plan your tennis accordingly.
In short, the rain policy can be summarized as the following: we will guarantee the number of clinics necessary to fulfill the value of a given monthly plan. If we are unable to do this due to weather, we will then consider and arrange for make ups for the following month. Typically rain does not have a huge impact in any given month, but we will address it if it does. In the last decade, there was only one month where rain dominated the month. In that rare case, we took steps necessary to ensure plans/clinics were carried over into the next month or credit was issued where necessary. We don’t want you to lose clinics, we want you to play tennis! We may also add clinics on dry days to enable players to get in their training and maintain our ratios, so keep an eye on the schedule page for changes and updates. We can’t forecast every weather pattern that may occur ahead of time, but we always address situations that arise from them in a fair manner for all of our players.