FAQ - Frequently Asked Questions

Eagle Fustar/Pleasanton Tennis Park
1. What is a Flex Plan?

A Flex Plan includes a certain number of clinics that are to be used within a calendar month and offers a discount over the drop-in rate. An FP4 is 4 High Performance clinics per month, an FP6 is 6 clinics per month and an FP8 is 8 clinics per month. To distinguish the Pleasanton Tennis Park, they will be referred to as the PFP4, PFP6, PFP8. A player may attend their number of clinics on any day it is offered during the month.

2. Why not simply offer registration for a specific day?

Eagle Fustar players devote a large amount of time to their tennis. They also need to balance other demands – particularly their academics and family commitments. These plans give them the FLEXibility needed to excel in everything they do with a healthy balance.

3. May a player carry-over unused clinic(s) from their Flex Plan to the next month?

No, they must be completed within the month.

4. Do I need to let someone know what day my player will attend?

No, that is the benefit of the Flex Plan, your player attends when it works for them. If they have a big test to study for, come another day. We are prepared and ready at every clinic. Attend at your convenience.

5. What is a typical clinic structure?

All clinics start with activation and then warm up.  After that, each clinic may mix up the order but always includes drilling, point play and conditioning.

6. How do I pay for an Eagle Fustar program?

Drop in clinics are always paid for onsite at the tennis office on day of play. Flex Plans may also be purchased on site but may also be purchased online through the Lifetime Activities – Pleasanton location website. Please note, the High Performance clinics at the Pleasanton Tennis Park are independent of HP Clinics at other Eagle Fustar locations. When registering for a Pleasanton Flex Plan (PFP), you may only attend EF clinics at the Pleasanton Tennis Park. Conversely, those registered for Flex Plans through Eagle Fustar may not attend clinics at PTC unless they register for a separate plan through PTC.

7. If my child gets sick or injured can I get a refund?

Because of the number of clinics available to players during a month is much greater than the number offered in the Flex Plans, it is unlikely that a player is unable to complete the plan they paid for due to illness. Of course, we understand there may be exceptions to this. Injuries are considered on a case by case basis and may require medical documentation. Typically, when applicable, the appropriate amount of credit is determined and carried forward to the next plan.

8. What if it rains a lot in one month and it’s difficult to complete the clinics I paid for?

Because of the number of clinics offered each month it is unlikely that a player will be unable to complete all of the clinics in their plan. However, there are months where weather is extreme, and our goal is to get you playing tennis! Therefore, we do review and sometimes adjust policy when it is an extremely wet month. It is incumbent on players to watch weather patterns during the rainy season and make a strong effort to attend when it is dry. Please see the Eagle Fustar Rain Policy for more details.

9. What if it rains or I am unsure if there is clinic?

Eagle Fustar coaches use the Eagle Fustar Twitter account to notify players of any cancellation of clinic due to acts of nature or other unexpected events. You may also call the Pleasanton Tennis Park Office to get court conditions and clinic status at 925-931-3449.

10. Do I have to attend the HP clinic on the same day every week to complete my Flex Plan?

No, the Flex Plans offer you the flexibility to come to whatever clinic day is offered during the month that works best for your schedule each week. 

11. Can two players share a Flex Plan?

No, Flex Plans at PTC are individual.

12. I attend Eagle Fustar at another location with a Flex Plan. Can I now come to PTC using that same Flex Plan?

No, to play at PTC, you must have a Pleasanton Flex Plan (PFP).

13. How does a player get into the High Performance Clinics?

If your player meets the requirements via UTR or tournament play/ranking, they may register for an HP Flex Plan through the Lifetime Activities-Pleasanton location website. Please see the Program description to understand the criteria used to determine program placement.

14. Who do I contact about Eagle Fustar programs at the Pleasanton Tennis Park?

You may contact Katy at: katy@eaglefustar.com or call 408-242-5559 for more information, or talk with the staff at the Pleasanton Tennis Park.